Support & Contact

Questions, Answers, Ideas & Feedback.

Frequently Asked Questions

Find the answers you’re looking for!

Are the followers legit?

We don’t engage in practice of adding fake or robot followers and have no plans of starting that practice with your account. Having high robot follower numbers adds no value to your brand and will hurt your trustworthiness and business credibility.

Instead, we push you or your brand/business in front of highly targeted audiences. These targeted users are likely to engage with what you post and may follow you as a result.

Another successful strategy that we employ is to use your account to follow those targeted users and naturally engage with them. This often ends up with them following you and liking your content back.

Our system is so effective that it will save you thousands of dollars in manpower if you tried to replicate our results on your own. Let us do the tedious work while you focus on other aspects of your life or business.

What payment methods are accepted?

We currently accept PayPal, Stripe & eTransfer payments. You may choose multiple funding methods on your Paypal account (Paypal balance, bank, credit card, debit, etc). On Stripe, you may use a credit card or pre-paid card. For interac eTransfer please send payments to and make the password “socialxl”.

*Interac eTransfer is for Canadian Customers Only

Is Social XL for me?

Short answer? Most likely! Being on the fastest growing social media platform with over 700 million users means that your target audience can be reached no matter which industry you are in. Whether you’re a small, local mom & pop shop or a large scale international brand, we can help you grow!

What happens when my plan expires?

Nothing. You keep your new followers, you keep your likes, you keep your comments. The best part, you can renew at any time to keep the growth going!

How does it work?

We’ve developed a platform with a specialized marketing approach. Pick your audience or industry niche and our service will interact with like-minded and relevant individuals on your behalf. We never use fake followers. The traffic we generate for you is from real organic users just like you. Now you can spend more time on the things you enjoy doing! Just sign up, fill out our quick questionnaire and watch your account grow.

Are the followers real?

Our engagements provide 100% organic & genuine followers. Social XL doesn’t provide a set, specific bought amount of followers like other websites. ​​​​We provide a continual “growth” of followers through targeted engagements. In other words, people who will only follow you if they are interested in your account. You will notice new followers, more comments and more post likes, since these are people who are showing actual interest.

Can I change my username?

You certainly can, however please email us when you do so, to prevent any interruptions in service.

Payments & Refunds

If you have a concern about a payment, and require a refund, please email us below, or at for a quick resolution.

Why is my payment suspended?

This has occurred due to insufficient funds or payment method in PayPal, please ensure the funds are available or there is a correct payment method attached (PayPal). If there is both, please contact PayPal or Stripe as there may be an issue!

Your service will remain un-interrupted while this is fixed.

How can I change or upgrade my plan?

Simply e-mail us with what plan you would like to swap to! Please be aware PayPal & Stripe does not allow us to change payments 72 hours within a scheduled subscription payment.

Can I change the PayPal account I pay with?

At this time, you are unable to change the PayPal account. We recommend contacting us, and we can cancel your current package, then you can resubscribe on a new PayPal account.

Can I still use my account while running the service?

Of course! Your account is your own, and our service will run in the background. You will be able to use your account as you normally would. We recommend posting content at key times in your local area. Early morning, noon and nightly between 7pm and 9pm for optimal results!

When will I notice results?

You will notice results within a few hours of being setup in our system. You will notice increased activity on your page in the form of likes, new followers, traffic and potentially new customers. This will continue to have a snowball effect the longer you use our service, the longer you work with us the better the results will be!

Will my followers disappear if I stop using the service?

No, they will not! The followers you have gained while using Social XL are yours! Remember – the followers you have gained are following you because they actively choose to, they are showing interest in your profile and who or what you have to offer.

I signed up, now what?

Once you sign up you are assigned a case manager who will contact you to setup your account with the relevant target audience, provide you with monthly growth reports and more!

What if I want to change my target audience?

No problem! We can always do this for you. Just email us your username , with new hashtags, usernames, locations or any of the targeting options we have on the form.

Do you offer custom orders?

Yes, absolutely! For large or custom orders, feel free to contact our support team for assistance. We will do our best to work with you on any and all specific services you require.

Is your service safe? Are there any risks?

Absolutely. Our service works well within acceptable limits and your account is 100% secure while using our service. We have over 300 clients and have never had a case of an account getting closed from our service.

Can my account be set on private while I use this service?

One of the great features with Social XL, is that YES – you can have your account on private and our service will still be effective. We do recommend to keep it public for maximized efficiency, however it is not required at all.

What if I don't know my target audience?

We have a website that can help you! Check out hashtagsforlikes for popular hashtag related subjects, and remember – we can also target by locations, gender, followers and followings of usernames and more! If you need more help our case manager can setup your targets for you!

How do I cancel my subscription?

Very simple! Just let us know who you are and which service you would like to cancel in the form at the bottom of this page. We will process your cancellation within 24-48 business hours.

Contact Us

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